While visitors are browsing your website, there are many simple tools for them to contact you. But what about the other way around? What about your ability to contact them after they leave your site?
In this article, we will address this topic and our solution,
WooCommerce to WhatsApp
What is good customer service when discussing e-commerce? We actually have three parts to that question:
- Website user experience.
- Your communication with customers.
- Time to delivery.
The first part of customer service is the experience and information visitors get while browsing and purchasing on your WooCommerce site.
For this part, we want to be sure we have the best design, the best answers for any user concerns before purchasing, and of course a simple and secure checkout process.
The last part of customer service is the delivery capabilities (must pick a really good delivery provider) with a focus on providing products in perfect shape and as fast as possible!
Many have an issue specifically with the second part of online customer service,
Improving customer service with WhatsApp
The second part of online customer service is the time frame between the moment a visitor process a purchase or sends a contact form and until we provide a response or product delivery.
In most cases, calling or mailing is an option, but most store owners tend to give up on those forms of communication because it’s just too much of a hassle.
WhatsApp is the best solution for the following reasons:
- It’s quick and easy.
- It’s 100% open rate.
- Buyers love it!
So – the next question is, how do I do that?
How to contact users via WhatsApp?
There are two main ways to contact your online users after we have their contact information:
- Marketing automation
- Manual communication
For many marketing purposes, we definitely prefer automation. for customer service – we prefer manual communication and make sure we are providing accurate and human answers to very real people.
More so, we want to first contact our customers as fast as possible and assure them that are well taken care of.
That can be done by real-time alerts to our mobile phone, it can be done when we know in real-time that a new customer is waiting for our love and care!
How to do that using the WEmanage app?
Sign up for free to WEmanage app and connect your WooCommerce website to the app.
Then, you will get real-time notifications for the following customer service needs:
- Notification of failed order.
- Notification of canceled order.
- Notification of successful order.
- Notification of CF7 form submission.
- Notification of Elementor form submission.
Click on the real-time notifications to view the order or contact form and contact the customer via WhatsApp with a click of a button!
With simple actions, you can up your customer service to a great new level!
You can fill in the gap between part one and part three of customer service with much value. Here are some examples:
- Let the customer know a human got the order.
- Let the customer know that we preparing the order
- Let customers know we got their concerns.
- Let the customer know all packed and ready to go.
- Let the customer know that package was picked up.
- Let the customer reach us for any changes.
- Let customers complain if needed.
- And much more!
All we need to do is open the door for two-way communication so secure level Is up. So patience level Is up. So customer satisfaction is sky-high.
Try it out. It’s free!